Kintech is very responsive.  Even when we are in a pinch, they prioritize what needs to be done immediately to get us up and running again.  We have remote locations, and they are able to either remote in and communicate with these locations, or go to the location and work in person.   When we have asked for solutions on new equipment,  services ect, Kintech always gives us the best options available. they go the extra mile to keep us all up and running,  I really don't know what we would do without Kintech